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FAQ's
 
» What can I do in the customer portal?
» How do I my access Playstream invoices?
» How do I change my username and password online?
» If I have forgotten my user name and/or password, how do I request that information?
» The person whose name was on the account is no longer with our company. How can I get the password sent to a new contact person here?
» Can I receive my invoices by email instead of receiving them from the U.S. Postal service?
» When are Playstream invoices available for viewing?
» Can I print historical invoices from the customer portal?
» What types of payment options are available with Playstream services?
» What type of security is in place for credit card transactions?
» Will I receive a payment confirmation when I make payment online?
» Can I update my credit card information online?
» What if I want to do a one-time credit card payment?
» Will my invoice amount change when I upgrade or downgrade my services?
» Will I receive a zero balance invoice?
» What are the steps to close my account?
» When I close my account, will I receive any more invoices?
 
 
What can I do in the customer portal?

You will have access to multiple features that are available through the Playstream customer portal at www.playstream.com. You will be able to manage your account, modify your services, modify your payment options, change your account information, view your services, print historical invoices, make payments, request support, change your invoice delivery preference and view reports.

 
How do I my access Playstream invoices?

Login to the Playstream customer portal at www.playstream.com using your username and password and select “Billing & Contact Info”. Then select the tab labeled View Invoices and all historical invoices will be available for reprinting.

 
How do I change my username and password online?

Login to the Playstream customer portal at www.playstream.com using your username and password. Select “Billing & Contact Info”, and then select “Change Login Information”. You will be able to modify the following requests under “Change Login Information” as well.

  • Change your Contact information
  • Change your Payment Options
  • Change your login information
  • Change your services

 
If I have forgotten my user name and/or password, how do I request that information?

Please email billing@playstream.com to have your username and password sent to the email address on file.

 
The person whose name was on the account is no longer with our company. How can I get the password sent to a new contact person here?

To protect our PlayStream customers, we will only release passwords to persons who have been verified by the support team. Confirmation may include verification of the credit card number on file, or a return call to the business phone number on the account. Please contact Support at support@playstream.com to update contact information.

 
Can I receive my invoices by email instead of receiving them from the U.S. Postal service?

Yes! You can modify your invoice delivery option by logging into the Playstream customer portal at www.playstream.com, selecting “Payment Options” and changing your Billing Contact preference to email.

 
When are Playstream invoices available for viewing?

Playstream invoices are available for viewing no later than the 4th business day of the month. View invoices by logging into the customer portal at www.playstream.com using your username and password. Select “Billing and Contact Info” and then click on the tab labeled View Invoices. All historical invoices will be available for reprinting.

 
Can I print historical invoices from the customer portal?

Yes. Playstream stores all previously generated invoices, which allows you the flexibility to reprint historical invoices for your records. View invoices by logging into the customer portal at www.playstream.com using your username and password. Select “Billing and Contact Info” and then click on the tab labeled View Invoices.

 
What types of payment options are available with Playstream services?

Playstream prefers payments via VISA, MasterCard, AMEX, Discover, PayPal or Wire Transfer.

   Wire Instructions:
      Make payment payable to:
      Company name: Playstream an Internap Company
      Routing number: ABA# 121140399
      Account number: 330338146
      Bank: Silicon Valley Bank
 
What type of security is in place for credit card transactions?

Playstream uses the Secure Sockets Layer (SSL) protocol to encrypt data and sends credit card payments through ICVerify Payment Processing Services.

 
Will I receive a payment confirmation when I make payment online?

Yes. You will receive an email confirmation once your credit card has been successfully processed or if your credit card has been declined. If your card is ever declined, you can update your credit on file by logging into the customer portal at www.playstream.com using your username and password. Select “Billing and Contact Info” and then click on the tab labeled “Payment Options” to enter your new credit card number.

 
Can I update my credit card information online?

Yes. You can update your credit card information from the Playstream customer portal at www.playstream.com when you login using your username and password. Select “Billing & Contact Info”, and then select “Payment Options” to update your credit card information.

 
What if I want to do a one-time credit card payment?

You can login to the customer portal at www.playstream.com using your username and password. Select “Billing & Contact Info” and then select “Make a Payment” to make a one-time payment by using one of the accepted payment options.

 
Will my invoice amount change when I upgrade or downgrade my services?

Yes. Your invoice amount will change to reflect the new service rate, and the rate will be reflected on your future invoice. Upgrades will be applied retroactively starting the first day of the current month and for downgrades, the pricing will begin the first of the upcoming month. The full terms and condition can be found in the Live Streaming Services and Enterprise On-Demand Service upgrade agreement, located on the customer portal at www.playstream.com. Select the tab labeled “Support” and then Agreements/Forms/Documents under the topic “Getting started”.

 
Will I receive a zero balance invoice?

No. Zero dollar invoices are not automatically mailed or emailed. Zero dollar invoices can be printed from the Playstream customer portal at www.playstream.com by logging in using your username and password and selecting the tab labeled View Invoices.

 
What are the steps to close my account?

To close a PlayStream account please follow the steps below. Your account will be closed on the last day of the current calendar month.

  1. Login to the Playstream customer portal at www.playstream.com
  2. Click on the orange "Billing & Contact Info" button
  3. Click on the "Close Your Account" button
  4. Complete exit questions and click on the "Close Account" button.
 
When I close my account, will I receive any more invoices?

All account closures take place on the last day of the month. If all open invoices are paid prior to closing the account you will not receive any future invoices. If there is still a balance due on your account at the time of closure you will continue to receive an invoice until all remaining balances are satisfied.

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